It is very important that businesses carry out debt recovery as quickly and efficiently as possible.

We ensure that all debts that are passed to our recovery section are actioned the same day as we receive them.

Many debts go uncollected purely and simply through clerical errors.

Often the problem will be that the customer has moved without advising their creditors. This may be an oversite or simply a way of trying to avoid repayment. We carry out discreet enquires at the last known address to try and locate the missing customer with great success. Perhaps a neighbour may know their whereabouts or give some information to enable us to locate them for you. We have even been given telephone numbers and full postal addresses in the past that has enabled us to collect the full debt or investigate why the repayments have not been made. We liase with our debt management team constantly in order to gain maximum recovery for our clients.

Please as a matter of course ensure that all your customer information is kept up to date. Many of even the biggest companies infomation is outdated, remember that now almost all of the U.K. population have a mobile telephone so ask your customers for the number. If you fail to get it on an application form then the chances are that you will not get it at a later date. You will only realise that contact details are incorrect when things go wrong. Should you have problems collecting outstanding accounts it is important that we act quickly whilst any information you have is still valid.